Refund policy

Refund & Return Policy

Last updated: [july,01, 2026]

At BAM! Games, every order is inspected and carefully packaged before it ships. Because our products are games intended for repeated play, we maintain a strict return policy. Please read this policy in full before placing an order. By completing a purchase, you acknowledge and agree to the terms below.

1. Return Window

All return requests must be submitted within thirty (30) calendar days of the delivery date. Requests submitted after this window will not be accepted, and the sale will be considered final.

2. Change-of-Mind Returns

We understand that sometimes a purchase doesn't work out. However, to be eligible for a change-of-mind return, all of the following conditions must be met:

  • The item is unused, unopened, and in its original condition;
  • All original packaging, shrink-wrap, seals, inserts, and components are intact and undamaged;
  • You have obtained a Return Merchandise Authorization (RMA) from us before shipping the item back (see Section 6);
  • You provide valid proof of purchase (order number or receipt).

Opened products are not eligible for a change-of-mind return. Once the shrink-wrap or manufacturer's seal has been broken, the item is considered used and cannot be returned simply because you changed your mind, no longer want it, or did not enjoy it.

The following conditions apply to all approved change-of-mind returns:

  • You are responsible for return shipping costs. Original shipping charges are non-refundable.
  • A restocking fee of [15%] of the product price may be deducted from your refund to cover inspection, repackaging, and handling.
  • We recommend using a trackable, insured shipping method. We are not responsible for items lost or damaged in return transit.

3. Non-Returnable Items (Final Sale)

The following items cannot be returned or refunded under any circumstances:

  • Any item that has been opened, unsealed, played with, or used;
  • Items marked as "Final Sale," "Clearance," or "Discounted";
  • Gift cards;
  • Free promotional items or bonus items;
  • Items returned without a valid RMA or after the 14-day window;
  • Items returned with missing, damaged, or incomplete packaging or components;
  • Items damaged as a result of misuse, mishandling, or normal wear after use.

4. Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If your order arrives damaged, defective, or incorrect, we will make it right at no additional cost to you. To qualify, you must:

  • Contact us within seven (7) calendar days of delivery;
  • Provide your order number and clear photographs of the item, the defect or damage, and the shipping packaging.

Once verified, we will, at our discretion, offer you a free replacement, repair, or full refund, including any return shipping we require. This section applies only to genuine manufacturing defects, shipping damage, or fulfillment errors on our part — it does not apply to damage caused by use, mishandling, or normal wear.

5. Refund Processing

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method within [7–10] business days, minus any applicable restocking fee and non-refundable shipping charges. Please note that your bank or card issuer may require additional time to post the refund to your account.

We reserve the right to refuse a refund or issue a partial refund if the returned item does not meet the conditions of this policy — for example, if it arrives opened, used, incomplete, or damaged.

6. How to Start a Return

Do not ship any item back to us without authorization. Unauthorized returns will not be accepted or refunded.

To request a return, email us at [support@yourdomain.com] with:

  1. Your order number;
  2. The reason for your return;
  3. For damaged or defective items, photographs as described in Section 4.

If your return is approved, we will send you an RMA number and the return shipping address. Only items accompanied by a valid RMA number will be processed.

7. Order Cancellations

Orders may be canceled for a full refund only if the cancellation request is received before the order has been processed or shipped. Once an order has shipped, it can no longer be canceled and is subject to the return terms above.

8. Chargebacks

If you have a concern about your order, please contact us first — we are committed to resolving issues fairly. Filing a fraudulent chargeback (for example, disputing a charge for an item you received and kept) is a violation of these terms, and we reserve the right to dispute such claims and provide evidence of delivery and this policy.

9. Contact Us

Questions about a return or refund? Reach out to us at:

BAM! Games Email: bamgamesco@gmail.com